Rapid88 Privacy Policy – Personal Data Protection for Malaysian Users

Rapid88 ("we", "platform", "rapid88.best") respects the privacy of every individual who uses our platform. This Privacy Policy outlines our practices regarding the collection, use, storage, protection, and disclosure of your personal information when you use rapid88's services — including the rapid88.best website and any related applications or services.

This policy applies to all users and registered members of rapid88 based in Malaysia. By registering an account or using any rapid88 service, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our platform.

Rapid88 operates in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), which governs how organisations in Malaysia collect and process personal data. We take this responsibility seriously and have ensured that every aspect of our operations complies with PDPA requirements.

Rapid88 only collects personal data that is necessary for legitimate purposes relating to our platform services. The following are the categories of data we collect:

Rapid88 does not collect sensitive information such as medical data, religious beliefs, or political views unless required by law. We also do not knowingly collect personal information from individuals under the age of 18.

We collect your personal data through various methods as you interact with the rapid88 platform:

• Account registration — When you register a rapid88 account, you provide us directly with basic information such as your name, Malaysian phone number, and email address.
• Platform usage — While you use the platform, we automatically record activities such as sports betting (EPL, Malaysia Super League, badminton), e-sports betting, casino games, and slots usage for record-keeping and settlement purposes.
• Financial transactions — When you make a deposit via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, or FPX, transaction details are recorded by our system for financial record-keeping and compliance purposes.
• KYC Verification — For withdrawals exceeding certain limits or upon request by the security team, you may be required to submit identification documents for identity verification purposes.
• Cookies and tracking technologies — The rapid88.best website uses cookies and similar tracking technologies to remember your preferences, maintain secure sessions, and understand how users interact with the platform.
• Support communications — When you contact the rapid88 customer support team via Live Chat or email, those conversations are recorded for training, quality improvement, and future reference purposes.
• Device and technical information — Our systems automatically log technical information such as your IP address, browser type, operating system, and general location data for security and fraud detection purposes.

Rapid88 uses collected personal data solely for the following legitimate purposes:

• Service provision — To manage your account, process deposits and withdrawals, settle bets, and provide access to all rapid88 platform services.
• Identity verification and security — To verify your identity, prevent fraud, detect multi-account usage, and protect the overall security of the platform and its members.
• Legal compliance — To fulfill legal compliance obligations in Malaysia, including anti-money laundering (AML) requirements and PDPA requirements.
• Service communications — To send you important account-related notifications, including transaction confirmations, security alerts, and policy updates.
• Promotions and bonuses — To inform you of relevant offers and promotions based on your usage profile, provided you have not opted out.
• Platform improvement — To analyse aggregate usage patterns for the purpose of improving the features, performance, and user experience of the rapid88 platform.
• Customer Support — To handle complaints, enquiries, and support requests you submit to the rapid88 support team.
• Responsible Gaming — To monitor usage patterns for the purpose of identifying members who may require support with gambling-related concerns, in line with our responsible gaming commitment.

Rapid88 will not use your personal data for any purpose beyond those stated above without first obtaining your consent.

Rapid88 does not sell, rent, or trade members' personal information to any third party. However, there are limited situations in which we may need to share your data with certain parties:

• Payment service providers — To process deposit and withdrawal transactions via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX, the necessary transaction information is shared with the relevant payment service providers. They are bound by their own privacy policies and confidentiality agreements.
• Game software providers — Third-party Live Casino and slots providers may receive the game session data necessary to operate the games. Any personal details shared are limited to the minimum required for technical purposes only.
• Legal authorities — Where required by law, court order, or a directive from a legitimate Malaysian authority, rapid88 may be obligated to disclose your personal data. We will notify you of any such disclosure where permitted by law.
• Infrastructure service providers — Third-party hosting, cybersecurity, and technical service providers that assist in operating the rapid88 platform may have limited access to technical data strictly as required to deliver those services.

In all of the above cases, rapid88 ensures that parties receiving members' personal data are bound by strict confidentiality agreements and may only use that data for the permitted purposes.

Rapid88 implements a range of technical and organizational security measures to protect your personal data from unauthorized access, loss, or misuse:

• 256-bit SSL Encryption — All communications between your device and rapid88's servers are encrypted using 256-bit SSL encryption, ensuring sensitive data cannot be intercepted in transit.
• Stored data encryption — Account passwords are stored as irreversible hashes. Sensitive financial information is encrypted at rest within our database.
• Internal access controls — Access to member personal data within the rapid88 organisation is restricted to staff who require it to perform their duties. All access is logged and monitored.
• Two-factor authentication — rapid88 offers two-factor authentication (2FA) for member accounts as an additional layer of protection against unauthorised access.
• Continuous security monitoring — Our security monitoring system operates 24/7 to detect and respond to any intrusion attempts or suspicious activity.
• Regular security audits — rapid88 conducts regular security audits to identify and address any vulnerabilities in our systems.

While we take all reasonable steps to protect your data, no internet security system can be guaranteed 100% secure. You are also responsible for keeping your own account password and login credentials safe.

Rapid88 retains your personal data only for as long as necessary for the purposes set out in this policy or as required by law:

• Active account data — For as long as your account remains active or until you request data deletion, whichever comes first.
• Financial transaction records — A minimum of 7 years from the date of the transaction, in accordance with Malaysian financial legislation governing audit records.
• Support communication records — A minimum of 3 years from the date of communication, for reference and complaint resolution purposes.
• KYC verification data — A minimum of 5 years from the date of verification or account closure, in accordance with anti-money laundering legal requirements.
• Cookie and session data — Session cookies expire automatically when you log out. Preference cookies are stored for a maximum of 12 months.

Once the required retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be linked to you personally.

Under Malaysia's Personal Data Protection Act 2010 and the privacy principles we adhere to, you have the following rights regarding your personal data:

The rapid88.best website uses cookies and similar tracking technologies to enhance your browsing experience. The following are the types of cookies we use:

• Required session cookies — These cookies are essential for the platform's core functions, including login authentication and session security. Without them, you will not be able to use the rapid88 platform. They expire automatically when you close your browser or log out.
• Preference cookies — These cookies store your preference settings such as language and display options. They help us deliver a more personalised experience each time you visit the platform.
• Analytical cookies — We use aggregated, anonymised analytics data to understand how users navigate our platform, which pages are most frequently visited, and where users encounter difficulties. This data is used solely for platform improvement.
• Security cookies — Used to detect suspicious activity, prevent fraud, and protect your account from unauthorized access.

You can manage cookie settings through your web browser. However, disabling required cookies may affect the functionality of the rapid88 platform. Continued use of our platform is considered acceptance of cookie usage as described here.

As a platform serving Malaysian users, rapid88 endeavours to store and process members' personal data within or in connection with the Asian region, in jurisdictions that maintain data protection standards comparable to or exceeding our own.

In situations where data needs to be transferred outside Malaysia — for example, for technical infrastructure support or international game software providers — rapid88 ensures:

• The receiving country or entity provides adequate data protection as recognised under Malaysian law or equivalent international standards.
• Strict data processing agreements are signed with data recipients, requiring them to uphold data protection standards equivalent to Malaysia's PDPA.
• Data transfers involve only the minimum information required for the permitted technical purpose.

If you would like more information about the safeguard mechanisms used for cross-border data transfers, please contact us at privacy@rapid88.best.

Rapid88 is a platform intended exclusively for users aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18.

If you are a parent or guardian and you believe your child under the age of 18 has provided us with their personal information, please contact us immediately at privacy@rapid88.best. We will take prompt steps to remove that information from our systems.

Rapid88 reserves the right to amend, update, or replace this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform service improvements.

When there are material changes to this policy, we will:

• Displaying a clear notice on the rapid88.best homepage prior to any amendments taking effect.
• Updating the "Last Updated" date at the top of this document.
• In the event of significant amendments, a notification will be sent directly to your registered email address or phone number.

Continued use of the rapid88 platform after the effective date of any amendment constitutes acceptance of the updated policy. It is your responsibility to review this policy periodically. If you do not agree with any amendments, you have the right to close your account and request deletion of your data.

If you have any questions, concerns, or complaints regarding how rapid88 handles your personal data, or to exercise any of your privacy rights, please reach out to us through the following channels:

• Data Protection Email: privacy@rapid88.best
• General Support Email: support@rapid88.best
• Live Chat 24/7: Available directly at rapid88.best

We are committed to responding to all privacy-related enquiries within 5 business days and resolve official data requests within 30 working days. If you are not satisfied with our response, you have the right to file a complaint with the Department of Personal Data Protection Malaysia under the Ministry of Communications and Digital.